February 23, 2017 at 1:06 pm #347094
Still no luck with both my desktop and laptop here at work – it’s either a network issue or a browser config issue. I’ll try at home tonight and see what’s going on. For what it’s worth, I had that extra semi-colon in as a just in case that was the issue. I’ll yank it out of there on the buttons. Thanks again!February 23, 2017 at 9:29 pm #347242
Still no luck. I’ve tried both laptop and desktop at work and laptop at home. Updated Flash on the home computer and still get the spin. I uploaded the course to a web hosting site and still it fails. This is the template I’m using for the courses I’m working on (the autostart selections aren’t configured yet).
I’m totally stumped and wondering if it’s time for a support ticket.February 23, 2017 at 9:44 pm #347244
What v16 are you using? Do you have all the updates? Did you try to put the video’s in a separate lesson without anything but the player? Also, I recommend Freemake Video Converter. It is a free tool that has never failed me. If you decide to give it a spin just go slow installing it and read everything carefully because its free it wants to install other apps. You can select not to install them all.February 23, 2017 at 10:16 pm #347247
Okay, its the way they are encoded. The lesson ran in every browser but Firefox. I downloaded the file and tried to open it directly with FF, no joy. I re-encoded using the app I suggested above (selected mp4 even though its already an mp4) and the re-encoded file plays perfectly in FF. I’ll attach it here. Please load it onto the server in place of the one that’s there now (rename it as I changed the name) and see if it works.
Attachments:February 24, 2017 at 8:53 am #347306
Testing it solo was my plan for this morning, as I was leaning in the direction of it being an issue with the video. It’s unfortunate that I don’t have more direct control over the audio player settings – the file sizes would be much smaller than the method I’m using now.
Unfortunately, “free versions” and “government” don’t go well together. I tried to convince them to let me use Balabolka for our text to speech and got pushback because it was free. I’m going to try going with the standard production settings in Camtasia and see if that makes a difference. I had reduced a number of the quality settings to try and reduce the file size, so let me see if that makes a difference. Otherwise, I have Premier as well and go that route if necessary.
Thanks again for all the help, Darren and all!September 26, 2017 at 11:55 am #372117
Any idea? (Let me know if you need more detail)
Also, where might one find the radio button names used in the default controller.
Thanks!September 26, 2017 at 12:13 pm #372123
rwvaughn, can you please elaborate? I’m not sure what you are trying to accomplish. This thread regarded a video not playing in Firefox. You seem to be referencing radio buttons?September 26, 2017 at 12:21 pm #372127
rwvaughn, try turning off “seamless play” and republish. Seamless play runs your project in an iframe and thus scripts trying to have an effect need to reference the parent window or they will be undefined. So if you have something like document.getElementById(“xxxxxx”), change it to parent.document.getElementById(“xxxxxx”) if you want to leave seamless play on.This post has received 1 vote up.
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