Explore the community Forums Lectora Lectora Questions & Answers Lectora 17.0.2 (Service Pack) now available

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  • #345559 Score: 0
    Profile photo of Jennifer Valley
    Jennifer Valley
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    @jvalley4735

    A maintenance update was applied to Lectora today to resolve a few issues. Please view the release notes for more details (http://trivantis.com/release-notes/lectora-desktop-17-0-2).  To update Lectora navigate to the File menu then go to Lectora Preferences.  From the Auto Updates tab and select the Check for Updates Now button.

    #345624 Score: 0
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    Sergey Snegirev
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    @ssneg

    I have Lectora 17.0 and it tells me that it’s “up to date” 🙁 Where do I download the patch to apply it manually?

    #345643 Score: 1
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    Jennifer Valley
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    @jvalley4735

    You can manually download and initiate the update by heading on over to the Downloads and Release Notes page found here: http://trivantis.com/service-pack-downloads/

    This post has received 1 vote up.
    #347547 Score: 0
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    Jonathan Jones
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    @jjones6944

    If I pay yearly for the ability to upgrade to the latest versions of Lectora, do I need a new license key to go from v16 to v17?

    #347590 Score: 0
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    Jennifer Valley
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    @jvalley4735

    Yes, you’ll need a new license key. If you’re already a Lectora customer and just need to upgrade your version you can use the following link http://trivantis.com/lectora/upgrade/ 

    #347624 Score: 0
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    Deron Warman
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    @DWarman

    Any issue with jumping from V12 to V17?

    I submitted a request to upgrade to 16 but then 17 rolled out and I want to just bypass 16 (some issues with my LMS is the main reason but I also want Camtasia and SnagIt updates as well and they only come with 17…right?).

    I am on a Department of Defense network so I can’t just upgrade each time a new version comes out…I have to request it, then the security guys have to test it and then I can upgrade…that process can take 3 – 6 months!

    Thanks,

    Deron

    #347819 Score: 0
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    Jennifer Valley
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    @jvalley4735

    There were a couple things to look for when jumping from 12 to 17. The what’s new page of the website usually highlights the major changes that were implemented in the product with the newest being at the top of the page and oldest being at the bottom. http://trivantis.com/inspire-e-learning-software/whats-new. Here are the few I can think of off the top of my head:

    Converting anything from 12 to something responsive in 16/17 may take some extra effort. Here’s an article to help: http://community.trivantis.com/knowledge-base/best-practices-responsive-course-design/

    Media players went from Flash based to HTML5.

    There’s a known issue which affected some people with Camtasia and/or the Snagit installers in 17 and 17.0.1 so I would suggest going straight to 17.0.2 if you have Inspire.

    Buttons and shapes now use SVG rendering. It should improve the way they look but worth a mention if you have scripting or something like that in place.

    On done playing of media on mobile devices was amended.

    Custom test results were improved and therefore may need to be reselected to get the full functionality out of the system.

    Likert questions were changed and may need to be reconfigured.

    #349745 Score: 0
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    amanda hetherington
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    @ahetherington9113

    I’m using Lectora Inspire v17.0. When I click Help | Check for updates, nothing happens. Should this do something?

    #349747 Score: 0
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    amanda hetherington
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    @ahetherington9113

    I’ve now updated using the patch available on the Trivantis downloads page, and the version still indicates that I’m using v17.0. After running the patch .exe should my version number change?

    #349775 Score: 0
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    Jennifer Valley
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    @jvalley4735

    Yes, it should.  Did you run the patch as an admin? Maybe do a reboot?

    #349906 Score: 0
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    amanda hetherington
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    @ahetherington9113

    Yes Jennifer, ran as Administrator, and got a message “Congratulations, update successful”, and did a reboot, but my Lectora version is still showing v17.0.

    I’ve tried this several times now, so I’ll raise a ticket. Problem with this is the time difference, so I need to wait until tomorrow to get a response, which usually involves asking me a question, to which I respond, and then I wait another day for another response.

    Will have to be patient….

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