I have a certificate of completion available at the end of a title. The certificate shows fine in Lectora (desktop) and prints fine from the program directly. Once I create a SCORM, publish it to the LMS and go through the title via the browser, the certificate doesn’t print properly. Depending on the browser, just part of the certificate prints, a small tiny copy of it prints or it prints 3-4 multiple pages.
I made the certificate a pop up window, rather than a page in the existing course, and this seemed to resolve the printing problem in IE and Firerfox, but not in Chrome and Safari.
I am having the same issue with the certificate not printing, it displays the certificate correctly in the pop up windows but when the file generates to the printer only a 3 inch strip down the right side of the page prints. (see picture)
Originally the page size was not configured correctly but I have resolved that issue.