Explore the community Forums Lectora Lectora Questions & Answers Lectora Certificates Don't Print Correctly

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  • #298400 Score: 0
    Profile photo of Sarah Dampier
    Sarah Dampier
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    @sdampier

    Hello,

    I have a certificate of completion available at the end of a title. The certificate shows fine in Lectora (desktop) and prints fine from the program directly. Once I create a SCORM, publish it to the LMS and go through the title via the browser, the certificate doesn’t print properly. Depending on the browser, just part of the certificate prints, a small tiny copy of it prints or it prints 3-4 multiple pages.

    I made the certificate a pop up window, rather than a page in the existing course, and this seemed to resolve the printing problem in IE and Firerfox, but not in Chrome and Safari.

    Is there any way around this issue?

    Thanks for help!
    Sarah

     

    #299225 Score: 0
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    Ryan Swigert
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    @ryanswigert

    Hi Sarah!

    What is the result when printing to Chrome, when using the pop up window?

    What is the result when printing to Safari, when using the pop up window?

    Please let me know, and I’ll see what I can do. The more details you can provide, i.e. screenshots, etc… the better.

    Many thanks!
    Ryan

    #308048 Score: 0
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    Jennifer Scarbrough
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    @jscarbrough2582

    I am having the same issue with the certificate not printing, it displays the certificate correctly in the pop up windows but when the file generates to the printer only a 3 inch strip down the right side of the page prints.  (see picture)

    Originally the page size was not configured correctly but I have resolved that issue.

    #308061 Score: 0
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    Tim K
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    curious george
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    @timk

    If I remember correctly that’ll occur if the certificate page is “Centered”. It should be “Left justified”.

    Tim

    #312338 Score: 0
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    rkhoyle
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    Yes! By changing the HTML Page Alignment to Left Justified it solved my issues.

    #347580 Score: 0
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    BrandiC
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    @BrandiC

    Hello,

    I’m having this issue and since I’m working in a responsive title I’m unable to change the HTML Page Alignment. Any suggestions?

    Thanks!
    Brandi

    #350867 Score: 0
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    switalba Switalski
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    @switalba

    I’ve almost got mine to work. The left justified helped but it prints a little on a 2nd page and when converting to a PDF right side cuts off. See attached. Any suggestions on correcting?

    Thanks

    Billi

    Attachments:
    1. test-cert.pdf
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