Blurred Spot Issue in Iphone

Hello,

Recently we bought Lectora License. We are Testing the tool. Present version we are using is 17.04

We are facing with one issue.

When we publish the course by checking the option “Publish for Seamless Play” a blurred spot is being appeared on Iphone as shown in the attached screenshot. Once i uncheck the option “Publish for Seamless Play” and publish the blurred spot will not appear on Iphone, but it will effect the orientation in Ipad.

Can anyone please help me out. Not able to find exactly what could be the issue.

Ramsantosh

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Comments

  1. Profile photo of Ramsantosh CH
    Ramsantosh CH Post author

    Hello,

    Blurred spot issue we are facing on Iphone 4s, 5s, 6+ & 6s.

    Ramsantosh Kumar

  2. Profile photo of Lea Thompson
    Lea Thompson

    Hi Ramsantosh, can you submit a support case for this? I haven’t seen this issue before so I’d like to investigate it and get a copy of your source files.

  3. Profile photo of Ramsantosh CH
    Ramsantosh CH Post author

    Hello Lea,

    Thanks for responding. What is the process to submit a support case? Can you please guide me.

    Ramsantosh

  4. Profile photo of Randy Meredith
    Randy Meredith

    Try publishing without Seamless play.

    This issue occurs for us when we publish to our Cornerstone LMS and run on mobile devices. IT doesn’t occur when published to SCORM.com. No seamless play solved it for us.

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