Tag Archives: patterns

Performance Support

Moving From eLearning to Performance Support

Performance support is a term that we hear pretty often in eLearning circles these days. But what exactly does it entail, and how does it differ from traditional eLearning? Delivery and tracking of performance support is another big differentiator, as you won’t have tests, and you need to get information to where the users are doing their work, rather than on a desktop.

Presented by John Blackmon, Trivantis CTO, this session will take an in-depth look at what makes content performance support, and how you can not only utilize existing training materials as performance support but also how to use a single source to provide both traditional training and performance support. You’ll also see how you can track usage patterns of your content, even when it is used as performance support.

In this session, you will learn:

How performance support differs from eLearning
How you can repurpose traditional eLearning to be used as performance support
How best to deliver performance support
How to track performance support