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Jennifer Valley
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Unfortunately, as of January 30th, 2017 we no longer support Lectora version 11, vX, or earlier.

(More information on this policy can be found here: http://trivantis.com/support/end-life-notice-obsolete-software-versions/).

If you’d like, I can contact you with an account rep to get you information about upgrade options. Otherwise, you can wait for someone else running that version to provide support. With just a glance at your issue, I’d suggest looking at how the pages are arranged in the Title Explorer because that affects the tabbing order.