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Stan Miller
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Re MS as an interface model, I don’t disagree, though their breadth of distribution means that anything they do in UI design will be familiar to a vast majority of users.  (And even bad but familiar often beats great but strange; we want learners to focus on the content, not on how to interact with the training.) I’m guessing Trivantis used a Microsoft tool to create the ribbon, and that it’s therefore Microsoft’s fault, not Trivantis’, that keyboard shortcuts don’t work on the “backstage”.