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amanda hetherington
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Thanks Zachary. Your comments makes sense, and when I design any new content, I’ll keep those things in mind, along with everything I’ve learnt from my experience over the last couple of years. The problems I’m having now are due to maintenance of existing content, which is tightly designed with loads of text, and detailed instructions for software instruction.

Design is key, but often there are things you don’t know at the design level, and you learn as you go along…