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Adam Cain
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Yea, I wasn’t very happy about the mandatory support fee.  I get that some people will call in for support who didn’t purchase support, and it is probably hard to turn them away, but now there will be the opposite experience, but negative for the end user (customers who pay for support but never use it).

I have a suggestion – If an annual subscription holder is charged for support, but never uses it in that year, they should get a discount for the same amount for the following year subscription.  Seems fair.