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Laura Gillenwater
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@cainam I’m actually less unhappy about the mandatory support fee than I am about the limited support offered (and the poor result I just got). If support would answer the phone, answer my question, and have longer hours (5 or 6 is just way too early a cut-off time), then I wouldn’t have as much of a quibble with it. I’ve always purchased a support license to go with my license (although I didn’t used to purchase one for the other users on my team, figuring, if need be, I could be the support conduit for the team, since I can usually answer/solve my teammates more “junior” questions/problems myself), but the availability (and quality?) of help used to be better.