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CarlFink
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In my opinion, releasing a product early so that its paying users become the testers is the practice that they should refrain from.

That’s hard to argue with, of course. I’d add (as an old-school IT guy) that they should fully document their product, in particular the scripting interface. I am also old-school CBT: I still miss Asymetrix Toolbook, with its amazing script language that also worked in the development environment.