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I have experienced the same thing as well. Recently I uploaded a Lectora built course onto our LMS (Gan Integrity). When users stopped the course and tried to return, all variables were wiped and progress was not saving.
All variables are set to retain and in the SCORM settings, I have set that the user will be prompted to view the last page visited. (SCORM 2004)
I’ve been trying to figure out why this is happening. The LMS says it’s the course… I’m not able to duplicate it on Scorm Cloud (resetting of variables) so to me, it’s an LMS functionality issue. I have to add that we have successfully run other course and variables are retained.
Any help in troubleshooting this problem would be welcome.