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Melissa O’Halloran
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Hello Sheryl,

I very quickly learned that lesson and have our internal IT department going into recovery mode right now for a previously saved version of that file. I will NEVER do that again!! My support case number is 172341.

Darrel,

Thank you for your help. The other designers at my location are not experiencing this issue on their machines. I even took my key and downloaded Lectora onto an open computer we have available and it didn’t have the issue. It’s something about my computer. There’s a setting somewhere that’s causing it.

Joe,

Thank you for reaching out to me with some things to try. I un-installed both Camtasia and Snagit this morning and rebooted my computer. I am still having the same issues. I have attached a screen-capture.

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