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The first question you need to ask is if the data is making into the LMS’s stored SCORM variables. If you have direct access to the database, see if the bookmark is actually being set. Then check the suspend data to see if the other variables are being saved.
You need to know if the LMS is getting the data and the course is not retrieving it or if the data itself is not making it to the database.
If you can’t access the SCORM data directly, try making a page with a couple of actions to change the contents of a text box with a few of the variables. This is also a quick way to see if the data is making it.