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John Blackmon
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Sounds like the person is registered in another organization. It could be another enterprise organization, or perhaps they have registered as a “public user”, which only can view public scenarios.

A “public user” can delete their own “public” ID and then be added into your organization if that is the case.

 

If you want your scenario to be viewable by anyone with a public ID, you can publish it to the public area, and then just send the link to to scenario.

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