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  • #414190 Score: 0
    Profile photo of Staci Mink
    Staci Mink
    Member
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    intermediate
    curious george
    @smink8772

    Hi everyone! Does anyone know how to access your CourseMill FTP? I am trying to pull a couple of old courses off the FTP to update them. I have been contacting support for over 2 weeks with no response on how to login to our FTP but cannot get a response.

    #414285 Score: 0
    Profile photo of Anthony Vecchi
    Anthony Vecchi
    Member
    beginner
    intermediate
    friend finder
    picture perfect
    wise owl
    @avecchi3981

    Hi Staci,

    We do not usually allow customers to access the CourseMill FTP in order to download their course content. Also keep in mind that CourseMill only contains the published SCORM packages and none of the actual course source materials. Would you be able to give me the case number for the ticket you submitted to support? This will allow me to look at more of your information and then I can reach out directly. If you would like to submit a new case you can always do so at: https://www.trivantis.com/support-help/

    Best Regards,

    Anthony

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