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  • #339659 Score: 0
    Profile photo of Steven Truitt
    Steven Truitt
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    @struitt

    Greetings!

    A course of ours that has video is randomly displaying a gray circle (pictures attached) in the center of the screen when we test it on Apple products (iPhone & iPad).  It doesn’t show on desktop or Android views, nor does it have an action (originally I thought it was an image, but it is not).   Anyone know what is causing this?

    #339714 Score: 0
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    Tim K
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    curious george
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    @timk

    It’s exactly in the place where you’d expect the play button and the color matches the striked-through button that iOS shows when it can’t play the video due to codec issues. Maybe there’s some kind of conflict between iOS and the exact mp4-formatting. Is the video playing?

    #339816 Score: 0
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    Steven Truitt
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    @struitt

    Yes, the videos do play.

    #339855 Score: 0
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    Math Notermans
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    @mnotermans5114

    I do think its related to the videoplayer on Apple. In version 16.0.2 before the new mediaplayer was introduced in Lectora i had a html5 mediaplayer instead of the Lectora one. That one had the grey circle on Apple devices when you made the playbutton transparant. Autoplay wasnot available yet.
    If you put a sample online i see if i can hide it.

    Kind regards,

    Math

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