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  • #420624 Score: 0
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    Heidi Strangberg
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    @heidi

    We are having the same issue across most browsers…does anyone know if Trivantis is working on a fix? Thanks, Heidi

    #420626 Score: 0
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    Heidi Strangberg
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    @heidi

    WOOPS, meant to say in CHROME only.

    #420630 Score: 0
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    Brian Roemer
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    @broeme

    Morning Heidi.  Yep, Tea was able to replicate the crash and reported a bug on the issue.  Lectora development is looking into it, but it’s not clear if/when a fix might be released.  Tea said this thread will be updated with any new info or status.

    Have you tried updating your Chrome?  I only ask because after I updated my Chrome yesterday, the error changed.  Instead of crashing, I just get a black screen when going full screen video.  I think Carl stated the Chrome update fixed his issue.

    #420639 Score: 1
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    tea
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    @tea

    Our developer opened an issue on Chrome, and provided them with a link to see the crash. They reproduced it and have been looking at it. We are letting them know that their latest update has not not resolved the issue

    This post has received 1 vote up.
    #421295 Score: 1
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    sheryl coggins
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    @scoggins3221

    SOLUTION

    The Trivantis team had identified this as an issue with Chrome browser and submitted a bug report.
    https://bugs.chromium.org/p/chromium/issues/detail?id=941501

    Chrome reports that this issue is resolved in Chrome version 73 and suggests checking for updates here: chrome://settings/help

    This post has received 1 vote up.
    #421527 Score: 0
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    Dave Draper
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    @ddraper2728

    I checked and now have Chrome Version 73.0.3683.86 (Official Build) (64-bit)

    I launched the course in Chrome and selected Full Screen….that works….except the screen is Black with no video and the audio works.

    Same Course works fine in IE 11.09

    #421710 Score: 0
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    Brian Roemer
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    @broeme

    Confirming Dave’s findings.  I’ve updated to the latest version of Chrome Version 73.0.3683.86 (Official Build) (64-bit).  Full screen doesn’t crash the browser, but the screen goes black.  No video, but audio plays.  Full screen works fine in Edge, IE, Firefox.

    #421876 Score: 0
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    Heidi Strangberg
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    @heidi

    @Sheryl and/or Trivantis: Since the Chrome fix is not sufficient (no longer will crash the course now but only shows a large black screen), does Trivantis have a plan to work in a fix, and if so when? Also, I submitted this question a few times and did not get a response from Trivantis: Is it possible for you to offer a Video Controller without the Full Screen option, similar to how you offer Audio Controller options?

    #421881 Score: 0
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    tea
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    @tea

    Hi Heidi and everyone. Our developer is writing a Chrome bug, as the issue is with Chrome and not us. He also said he’ll look into the “video controller without the full screen option” as soon as he gets time

    #422053 Score: 0
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    CarlFink
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    @CarlFink

    It’s pretty easy to remove the fullscreen option yourself, as discussed in some other threads. You just edit the trivantis-media.js file to remove the ‘fullscreen’ parameter from the list of features. (Search the file for fullscreen and be sure to make a backup.) This doesn’t block the right-click menu, but then the right-click menu doesn’t exist in Chrome.

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