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  • #433723 Score: 0
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    mallow76
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    @mallow76

    Hi,

    Is there a way to deactivate a license? Can’t see how in the app.

    Does uninstalling deactivate the license and then allow for it to be installed on a new machine?

    Thanks,
    Stuart

    #433725 Score: 0
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    mallow76
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    curious george
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    @mallow76

    For info….I uninstalled and it freed up the license.

    #433792 Score: 0
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    Adam Cain
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    @cainam

    yup – that’s all it takes!

    #433902 Score: 0
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    John Eckhart
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    @jeckhart6008

    If you need to re-install Lectora or move Lectora to another computer you must first uninstall it from the current computer. Use Add/Remove Programs within the Windows Control Panel, while connected to the Internet.  This will ensure that the software releases the license for future installation.

    Please be sure to copy the license key by writing it down or taking a photo of it. When you install Lectora on your next system, ensure you are connected to the internet during installation, then enter that same license key and it will be validated during the install process.

    #434150 Score: 0
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    Jason Dalrymple
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    @JasonADal

    Just to double check, given the way IT works sometimes. It HAS to be uninstalled first and can’t just be “imaged” over, where IT just takes the laptop and pushes a standard setup, correct?

    #434153 Score: 0
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    tea
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    @tea

    @jasonadal I’ve never tried to image over an install, I’d recommend uninstalling to free up the license number, then installing and registering the key on the new PC

    #434361 Score: 0
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    CarlFink
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    @CarlFink

    When a system in my department crashed, we were able to recycle that Lectora license by calling Trivantis support. They can manually mark it as available. (Obviously, I have no idea how they do it from their end.)

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