Explore the community Forums CenarioVR CenarioVR Questions & Answers Failure to load image on Windows Chrome

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #446063 Score: 0
    Profile photo of CarlFink
    CarlFink
    Member
    beginner
    intermediate
    contributor
    LUC16 Attendee
    wise owl
    curious george
    advanced
    friend finder
    41 pts
    @CarlFink

    One of my testers got the attached image when loading a scenario. The scene uses video (not a still). Any idea what causes this and how to prevent it?

    Attachments:
    #446087 Score: 0
    Profile photo of John Blackmon
    John Blackmon
    Moderator
    beginner
    intermediate
    contributor
    friend finder
    advanced
    junior moderator
    wise owl
    LUC16
    LUC16 Attendee
    verified member
    49 pts
    @johnb

    Looks like he may be getting a video driver error there.

    Best bet may be to try turning off  hardware acceleration in chrome (Settings – Advanced – turn off “Use hardware acceleration when available”) This will use Windows to render rather than a video driver

    #446129 Score: 0
    Profile photo of CarlFink
    CarlFink
    Member
    beginner
    intermediate
    contributor
    LUC16 Attendee
    wise owl
    curious george
    advanced
    friend finder
    41 pts
    @CarlFink

    I’m not sure we can direct all our thousands of users to change Chrome settings. OTOH, Chrome is managed in my organization, so maybe I can get IT to push the change out, if necessary. Thanks, John.

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.