Explore the community Forums Lectora Lectora Questions & Answers Frequent crash to desktop in Publisher 18.0.2

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  • #419213 Score: 0
    Profile photo of Nick Kummert
    Nick Kummert
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    @nkummert8322

    Hello,

    I’ve been experiencing frequent crashes to desktop without warning while working in Lectora Publisher version 18.0.2. Sometimes they happen while I am authoring, other times they happen while Publisher is in the background and is not being used. At their worst, these crashes have happened multiple times in the span of 30 minutes. I do not get any error message or warning when these crashes occur, or when I reopen Lectora.

    Here’s some additional information about my configuration:

    I’m running Windows 10 64-bit version 1803

    Intel i5 7200U dual-core processor at 2.71ghz with 8gb ram

    The files I’m working with are generally around 100 slides and are 200 megabytes in size. I’m usually only running chrome or outlook in the background while I run Lectora. I am also running Lectora at 1.25 UI scale (using the windows setting).

    I greatly appreciate any help you can offer!

    #419219 Score: 0
    Profile photo of Tim Gleason
    Tim Gleason
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    Hi,

    I’m still running v17.  But if no one else can give you anything more definitive I would definitely try turning the scaling off first to see if that helps.

     

    #419290 Score: 0
    Profile photo of Nick Kummert
    Nick Kummert
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    @nkummert8322

    Thanks for the suggestion Tim! I was able to author for a bit longer when my display was set to not scale, but still experienced a crash again after a while.

    #419292 Score: 0
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    Math Notermans
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    @mnotermans5114

    Also you might make sure you are not working on 2 monitors. This caused issues in the past.

    #419411 Score: 0
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    CarlFink
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    @CarlFink

    I assume the files you are working on don’t have some unusual component, say complex custom JavaScript?

    Crashing while you have the program minimized and without the focus makes me think that some automatic (timer-triggered) process is causing the crash. If you look in the project folder after a crash, which file has the newest access time? Might be a tipoff.

    • This reply was modified 2 weeks, 3 days ago by Profile photo of CarlFink CarlFink .
    #419600 Score: 1
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    mallow76
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    @mallow76

    The only time I have ever had regular crashing issues with Lectora was if I ever worked on project files that were on a network drive. I now make sure I copy any file that I am working on to my local drive.

    This post has received 1 vote up.
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