full screen video- controls disappear Explore the community › Forums › Lectora Online › Lectora Online Questions & Answers › full screen video- controls disappear Tagged: video full screen Viewing 5 posts - 1 through 5 (of 5 total) Author Posts May 2, 2018 at 9:31 PM #395944 Score: 0 Bryan HollandMember Karma: 1 pt@bholland4768 Hello In testing, the testers found the video controls disappear in full screen mode, so they can NOT return to course. Any ideas? thanks Bryan May 3, 2018 at 9:20 AM #395988 Score: 0 Joe WielochModerator Karma: 74 pts@wheels Hi Bryan, What device / OS / browser are we dealing with? It may have to do with how the course is launched also, what LMS do you use? – Joe May 3, 2018 at 10:39 AM #396005 Score: 0 Bryan HollandMember Karma: 1 pt@bholland4768 Hi Joe Thanks for your help. This is a complicated setup and intensive testing. Our client Accenture has tested out course and found 18 things to fix! This issue happened on mobile only- they test on Android and iOS. They are launching from inside their LMS to our course on ScormCloud. So headless and cross-domain. ideas? thanks again Bryan May 3, 2018 at 12:34 PM #396038 Score: 0 Joe WielochModerator Karma: 74 pts@wheels Interesting. Typically when a video goes fullscreen then the OS takes over. The controls are hidden unless you tap the video. Is that the behavior they are seeing? Try tapping once in the middle on the screen and see if the controls show up. There should be a control (after tapping) that will switch out of fullscreen mode. May 3, 2018 at 3:35 PM #396059 Score: 0 Bryan HollandMember Karma: 1 pt@bholland4768 Yes. The client is expecting. “close full screen” button or icon. Might have to use a video chrome that does not include a full screen option. Author Posts Viewing 5 posts - 1 through 5 (of 5 total) You must be logged in to reply to this topic.