Explore the community Forums Lectora Lectora Questions & Answers Full Screen Video Fails on iPad

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #440179 Score: 0
    Profile photo of Brian Roemer
    Brian Roemer
    Member
    beginner
    intermediate
    friend finder
    curious george
    contributor
    wise owl
    product reviewer
    picture perfect
    8 pts
    @broeme

    I just updated from 18.1.4 to 18.2.3 and running into a issue with full screen video on iPad.  I click the full screen button, and the video appears to “try” to go full screen (flickers a bit), but then goes away.  The video continues to play without interuption, just doesn’t go to full screen.

    The video files are embedded locally in the course, I’m publishing to SCORM 1.2 (non-seamless player), and testing the courses on SCORM Cloud.

    To ensure it isn’t my iPad or some recent iOS update, I reimported the 18.1.4 version of the course I published just a few weeks ago.  Full screen works just fine in that version…no other changes were made…just republish.

    Lastly, v18.2.3 full screen video seems to work just fine on my desktop using Edge or Chrome.  My Android phone using Chrome also goes to full screen without error.

    #440384 Score: 0
    Profile photo of tea
    tea
    Member
    beginner
    intermediate
    curious george
    profile
    friend finder
    wise owl
    picture perfect
    contributor
    5 pts
    @tea

    @broeme Hi Brian, is there any reason you’re publishing non-seamless?  I’m able to recreate this with non-seamless,  and will open a bug to track it. I did test my title published seamless and the video went full screen

    #440386 Score: 0
    Profile photo of Brian Roemer
    Brian Roemer
    Member
    beginner
    intermediate
    friend finder
    curious george
    contributor
    wise owl
    product reviewer
    picture perfect
    8 pts
    @broeme

    @tea – Thanks, I appreciate the quick response and attention.  The reason for non-seamless is that this series of courses was designed to comply with 508.  My understanding is that the seamless player is not accessible.

    #440388 Score: 0
    Profile photo of tea
    tea
    Member
    beginner
    intermediate
    curious george
    profile
    friend finder
    wise owl
    picture perfect
    contributor
    5 pts
    @tea

    @broeme – Thanks for the info, I have a bug opened now, and I spoke to dev to make them aware of it.

    #448040 Score: 0
    Profile photo of Brian Roemer
    Brian Roemer
    Member
    beginner
    intermediate
    friend finder
    curious george
    contributor
    wise owl
    product reviewer
    picture perfect
    8 pts
    @broeme

    @tea – Could you let me know if this bug was addressed?  The reason I ask is that I just purchased my v19 license, installed v19.0.3, and still getting a full screen video issue on my iPad.

    This is slightly different than I previously reported.  Now, the video successfully goes to full screen, but getting out of full screen causes problems.  Regardless of how I try to return to the course (non full screen video), the player either ignores my request and stays full screen, or the course does some odd visual replication thing and locks up.

    #448066 Score: 0
    Profile photo of CarlFink
    CarlFink
    Member
    beginner
    intermediate
    contributor
    LUC16 Attendee
    wise owl
    curious george
    advanced
    friend finder
    41 pts
    @CarlFink

    My group just gave up on using fullscreen, because it doesn’t do what we need in iOS/iPadOS.

    #448091 Score: 0
    Profile photo of tea
    tea
    Member
    beginner
    intermediate
    curious george
    profile
    friend finder
    wise owl
    picture perfect
    contributor
    5 pts
    @tea

    @broeme the bug I opened was included in 19.0.3.  I added your comments to that bug

    #448096 Score: 0
    Profile photo of Brian Roemer
    Brian Roemer
    Member
    beginner
    intermediate
    friend finder
    curious george
    contributor
    wise owl
    product reviewer
    picture perfect
    8 pts
    @broeme

    @tea – Thanks for the update.  I’ll look forward to hearing if the native Lectora player (non-seamless) can be fully functional when it comes to full screen usage.

    @carlfink – What solution does your group use?  Does it support events, ondone actions and single/multiple VTT files?  Additionally, can you position multiple videos on the page and manually start one at a time?

    #448134 Score: 0
    Profile photo of tea
    tea
    Member
    beginner
    intermediate
    curious george
    profile
    friend finder
    wise owl
    picture perfect
    contributor
    5 pts
    @tea

    @broeme sorry, that was a type I just noticed, the but was NOT in 19.0.3

    #448146 Score: 0
    Profile photo of CarlFink
    CarlFink
    Member
    beginner
    intermediate
    contributor
    LUC16 Attendee
    wise owl
    curious george
    advanced
    friend finder
    41 pts
    @CarlFink

    @broeme, we just make the video object as big as possible. We don’t use multiple video files on one page, mostly because we were lazy–I just thought of a way to use that to make the courses better, so now I have to try that on my next project.

    It supports events and actions. I have never worked with VTT files.

    #448423 Score: 0
    Profile photo of Brian Roemer
    Brian Roemer
    Member
    beginner
    intermediate
    friend finder
    curious george
    contributor
    wise owl
    product reviewer
    picture perfect
    8 pts
    @broeme

    @tea – Thanks for the clarification.  Is there any way to get an update or estimated fix date?  I can’t stress enough how much this is affecting our production schedule.  We’ve waited through both minor and now major releases of Lectora for a fix and we still can’t produce courses for customers.  Instead of developing additional content, I’m now looking into other solutions like external media players and custom programming.  Definitely not how I should be spending my time.

    #448435 Score: 0
    Profile photo of tea
    tea
    Member
    beginner
    intermediate
    curious george
    profile
    friend finder
    wise owl
    picture perfect
    contributor
    5 pts
    @tea

    @broeme I brought it back up with dev. I don’t have an answer yet but will keep you updated

    #448693 Score: 1
    Profile photo of Brian Roemer
    Brian Roemer
    Member
    beginner
    intermediate
    friend finder
    curious george
    contributor
    wise owl
    product reviewer
    picture perfect
    8 pts
    @broeme

    @tea – Is there anyway to get an estimate on the non-seamless full screen bug with iOS?  It’s important to my customer that we distribute their video-based courses in early-mid August.  They’d rather not move to an external media player because of the short time frame to research, implement, test, and support a new feature.

    The only option I see in the short-term is to revert my v18.2.3 back to v18.1.4 and reproduce these courses.  Again, double work on a project that should be done and delivered.

    This post has received 1 vote up.
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.