Explore the community Forums Lectora Lectora Questions & Answers Is there a solution for constant crashing

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  • #298002 Score: 0
    Profile photo of Mike Richards
    Mike Richards
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    @Sprockets

    I have been having issues with an old course that I am updating using Lectora 11. I am not permitted to use 12 yet.

    I have a new work machine which is actually quite modern and high-end, compared to what I had.

    Lectora 11 seemed a little flaky at first – crashing every time I tried to view something in a browser, but everything else worked OK. Slowly though its started falling over more and more. I can now no longer edit or move text!!!

    I did see a thread from a couple of years ago stating that people had a similar issue, and that it had something to do with video drivers etc. and that a fix was being worked on. I am guessing that did happen?

    I don’t suppose there is likely to be a fix for Lectora 11 now is there?

    Is anyone having any issues on Lectora 12 of this nature? I might not be able to use it yet, but it would be good to know ahead of time.

    Mike

    #298105 Score: 0
    Profile photo of Tara Medeiros
    Tara Medeiros
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    @taramedeiros

    Hi Mike – Let me check with our support team about a v11 fix.

    Thanks!

    #298106 Score: 0
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    Shannon Hammond
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    Mike,

    I am with Trivantis Support.  I have a couple of  questions.

    What version of the course are you updating in v11?

    Are you on version 11.3.2?

    If it’s easier, you may want to email us at: support@trivantis.com and I can correspond with you directly that way.  You can put attention Shannon – Community Forum Question

    #299111 Score: 0
    Profile photo of Mike Richards
    Mike Richards
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    Shannon,

    My apologies for the delay in getting back to you. I have sent a email direct to the address you provided with further details.

     

    Regards,

     

    Mike

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