Explore the community Forums Lectora Lectora Questions & Answers Lectora 16.2.1 (Service Pack)

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  • #322588 Score: 0
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    Jennifer Valley
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    @jvalley4735

    Due to outstanding customer issues a service pack hass been released today for 16.2.1.  This service pack resolves issues pertaining to:

    – Crash when importing PowerPoint that includes shapes with reflections
    – Importing From PowerPoint on Tools ribbon not importing shapes
    – Audio recorded with 16.1.2 causes errors in 16.2

    Moving forward you will automatically bypass 16.2 and be given 16.2.1.  For more information about the release and to download it please visit our Downloads page http://trivantis.com/service-pack-downloads/

    #322604 Score: 0
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    Darrel Somoza
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    @Klaatu

    I’ve been stuck at filediff.txt for about 30 minutes…..

    https://i.imgsafe.org/637ed843e1.png

     

    #322614 Score: 0
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    @Support

    Which version were you on when you applied the update? v16.1.2 or v16.2?

    #322618 Score: 0
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    Darrel Somoza
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    @Klaatu

    16.1.2 (used preferences, check for update).

     

    • This reply was modified 3 years, 1 month ago by Profile photo of Darrel Somoza Darrel Somoza. Reason: Wrong version initially stated
    #322627 Score: 0
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    Darrel Somoza
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    @Klaatu

    Wound up closing the window. The update did not work. I’m still at 6.1.2. Also, I’m now not getting anything when I click on check for updates.

    #322640 Score: 0
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    @Support

    I would try restarting Lectora with the “Run as Administrator” option. Then try the update again. If that doesn’t work, download the file from our website and run it that way (http://trivantis.com/service-pack-downloads/).

    “Run as Administrator”

    • Make sure Lectora is closed.
    • Right-click the Lectora shortcut on your desktop or in the Start menu.
    • Choose “Run as Administrator” from the context menu.
    • Agree to the Windows UAC dialog or enter a username/password if required.
    #323370 Score: 0
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    rwalters
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    @rwalters

    Multiple response questions still register as incorrect in the question variable even when answered correctly.

    #323373 Score: 0
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    @Support

    That is a known bug, I’ll make sure they add it to the Known Issues page.

    #323443 Score: 0
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    approg
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    @approg

    A “known bug”! Why don’t you fix such a basic issue instead of adding to a known issues page?

    #323496 Score: 0
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    Jennifer Valley
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    @jvalley4735

    The Known Issues list contains bugs that we’ve identified, tested, and confirmed. Those bugs are all scheduled to be fixed in one of our future releases. So bugs only appear on that list while we’re working on fixing them and they are taken off when we release a service pack that fixes them.

    #323497 Score: 0
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    rwalters
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    @rwalters

    Thanks. I was one of the ones who reported it. Only workaround so far is to put in equals or doesn’t equal the exact answer to the question. For me, this is pretty time-consuming though as it’s a variable I heavily rely on in every test I created.

    #323661 Score: 0
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    Tim K
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    @timk

    What can I do to get back to v16.1.2 and why don’t you stop Auto Update?

    #323662 Score: 1
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    @Support

    The auto-update for Lectora v16.2 was pulled after we found the issue. It was then turned back on when we released v16.2.1 so that any customers who had gotten v16.2 before we pulled it could get the new update with the fixes.

    You can always opt out of the auto-update when it pops-up and you can also go into the Lectora Preferences and disable it entirely.

    If you need to roll-back to v16.1.2 please use the “Submit a support ticket” button on the right side of this page. We can send you a download link for any of the previous versions.

    This post has received 1 vote up.
    #323664 Score: 0
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    @timk

    Thanks, that was fast indeed.

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