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  • #356084 Score: 0
    Profile photo of Randy Meredith
    Randy Meredith
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    @coreytdog

    Hi all,

    I created a responsive course in Lectora 17 (Desktop) and we uploaded it to Pilot on our Cornerstone LMS. When we tested on iPads using iOS 9, everything worked.

    When we tested on iPads using iOS 10, we got a 6 second video of a blue screen (shade of the blue screen of death) on the first two slides. You have to close the videos and you can continue through the course.

    When we got to the first content screen we got a gray circle that showed up out of no where. When tapped, it refreshes the page. I checked the source. There is no hidden button anywhere on the page or at the root that would do that.

    I attached pics.

    I have a strong suspicion that Cornerstone is adding some kind of overlay that is causing this and have reached out to them as well. But we all know what forum the real brain power is in.

    Anyone have thoughts on what’s happening here? Or experienced this?

    I’ve attached screen

    #356449 Score: 0
    Profile photo of Jennifer Valley
    Jennifer Valley
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    @jvalley4735

    Support hasn’t heard or anything and I don’t remember seeing anything on the community recently either.  Hopefully, someone using the LMS sees your problem.  You’re always more than welcome to share you post on social media for higher visibility if you have eLearning colleagues and peers.

    #356486 Score: 1
    Profile photo of Randy Meredith
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    @coreytdog

    We solved the problem today by publishing the course with Seamless Play turned off in the SCORM publish.

    I’m not sure WHY that worked, but it did solve the problem.

    This post has received 1 vote up.
    #360771 Score: 0
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    Holly Mazzeo
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    @hmazzeo2933

    Thank you so much for sharing this solution!  I had the same problem with the blue video appearing in the app too.  I also had a random grey dot appear on all course screens too.  Changing the setting fixed it.

    #360795 Score: 0
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    @coreytdog

    Holly,

    Are you on a Cornerstone LMS?

    #362209 Score: 0
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    @hmazzeo2933

    Hi Randy – Yes, I am on the Cornerstone LMS.  Sorry – I did not see your question until now.

    #363173 Score: 0
    Profile photo of Jennifer Valley
    Jennifer Valley
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    @jvalley4735

    Would it be beneficial for me to create a CornerStone LMS and Lectora user group on the Community so you can bounce specific issues back and forth with other users?

    #363183 Score: 0
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    @coreytdog

    Hey Jennifer,

    I just found out that Cornerstone is getting ready to launch a new interface and mobile app. It might pay to have a group where we can compare issues that will cause.

    Thanks!

    Randy

    #363189 Score: 0
    Profile photo of Holly Mazzeo
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    @hmazzeo2933

    Jennifer & Randy – I think that would be great.

    #363228 Score: 0
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    Jennifer Valley
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    @jvalley4735

    @coreytdog and @hmazzeo2933 , if you accept my friend request I can invite you.  Otherwise, it’s free to join by heading over to: https://community.trivantis.com/groups/lectora-and-cornerstone-users/

    #367514 Score: 0
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    @coreytdog

    Hey Jennifer,

    I just saw your message about adding me to the Cornerstone group. Can you please do so?

     

    Thanks,

     

    Randy

    #368162 Score: 0
    Profile photo of Jennifer Valley
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    @jvalley4735

    Done! Sorry for the delay.  Missed this one 🙁

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