I began developing a title in the trial version of Lectora Online. I have upgraded to a full account now but the trial account and full account are separate.
I want to be able to publish the title I created in the trial account & have been told the following, “You can export from the trial account and import into the full account through the file settings“, however when I try to export the title I get the following message, “This feature is not available in a trial version of Lectora Online. Please contact your sales representative to upgrade.”
Given it’s the weekend, I am hoping someone in the Trivantis Community, with expertise in this area can help me. I have a uni deadline looming!
Hi, usually we will upgrade your trial account when you order. You can send an email to firstname.lastname@example.org and ask them to enable downloads in your trial account. They will re-activate your trial (if necessary) and enabled downloading for a temporary period so you can get the previous work you have done.
We do not access anyone’s account without a support ticket but we will handle this immediately, sorry for any inconvenience.