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  • #299695 Score: 0
    Profile photo of Diane Hickman
    Diane Hickman
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    @dhickman6717

    Hello,

    I began developing a title in the trial version of Lectora Online. I have upgraded to a full account now but the trial account and full account are separate.
    I want to be able to publish the title I created in the trial account & have been told the following, “You can export from the trial account and import into the full account through the file settings“, however when I try to export the title I get the following message, “This feature is not available in a trial version of Lectora Online. Please contact your sales representative to upgrade.

    Given it’s the weekend, I am hoping someone in the Trivantis Community, with expertise in this area can help me. I have a uni deadline looming!

    Thanking you in advance.

    Di

    #299778 Score: 1
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    Joe Wieloch
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    @wheels

    Hi,  usually we will upgrade your trial account when you order.  You can send an email to support@trivantis.com and ask them to enable downloads in your trial account.  They will re-activate your trial (if necessary) and enabled downloading for a temporary period so you can get the previous work you have done.

    We do not access anyone’s account without a support ticket but we will handle this immediately, sorry for any inconvenience.

    This post has received 1 vote up.
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