Explore the community Forums Lectora Lectora Questions & Answers Lectora Publisher 11.2a SLOW and Crashing and Windows 8

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  • #283990 Score: 0
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    Dede
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    @Dede

    I have been using a 10 year old machine that ran Vista using both Lectora 10 and 11 with no issue. About a month ago, I got an HP Envy running Windows 8. Lectora 10, Snap, all Adobe products… everything works great, except Lectora 11. I have had a screen sharing session with Trivantis and a LONG session with HP, with no solutions.

    Basically, just opening L11 takes forever. If I click on an action, my screen turns black for a bit, then I get a window asking if “I want to wait for the program to respond” or “Close it”. It seemed okay at first, but has just gotten worse.

    Below is just a snippet of the MANY error logs I have found. The program acts the same with all services stopped, I have tried ridding on thumbnail view, etc. Nothing seems to help and I’ve gotten no answer anywhere. Also, I have uninstalled and reinstalled Lectora 11 several times. I am also attaching some screen shots, in case this helps.

    Source
    Lectora Publisher

    Summary
    Stopped responding and was closed

    Date
    ‎9/‎18/‎2013 2:20 AM

    Status
    Report sent

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:Program Files (x86)TrivantisLectora PublisherLectora.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: Lectora.exe
    Application Version: 4.0.0.0
    Application Timestamp: 51dea2ee
    Hang Signature: 64ea
    Hang Type: 0
    OS Version: 6.2.9200.2.0.0.768.101
    Locale ID: 1033
    Additional Hang Signature 1: 64ea2a1e27ee0f2bd8be27e6c5555be1
    Additional Hang Signature 2: 2564
    Additional Hang Signature 3: 25642ff9dcdd79f852f9abadddb9788d
    Additional Hang Signature 4: 64ea
    Additional Hang Signature 5: 64ea2a1e27ee0f2bd8be27e6c5555be1
    Additional Hang Signature 6: 2564
    Additional Hang Signature 7: 25642ff9dcdd79f852f9abadddb9788d

    Extra information about the problem
    Bucket ID: 0d387bad1bf8e629a4c3d8c063892ce7 (50)

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:Program Files (x86)TrivantisLectora V11Lectora.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: Lectora.exe
    Application Version: 4.0.0.0
    Application Timestamp: 51dea2ee
    Hang Signature: c97b
    Hang Type: 0
    OS Version: 6.2.9200.2.0.0.768.101
    Locale ID: 1033
    Additional Hang Signature 1: c97bb9e4fb7a43dbb08b9f198788801f
    Additional Hang Signature 2: 3f17
    Additional Hang Signature 3: 3f1792e82d3795a83349c7faf3754725
    Additional Hang Signature 4: c97b
    Additional Hang Signature 5: c97bb9e4fb7a43dbb08b9f198788801f
    Additional Hang Signature 6: 3f17
    Additional Hang Signature 7: 3f1792e82d3795a83349c7faf3754725

    Extra information about the problem
    Bucket ID: 0ee9de7a5de75cf254bf1e64c822bf7e (50)

    Description
    The program Lectora.exe version 4.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 146c
    Start Time: 01ceb2ed125bb47e
    Termination Time: 4294967295
    Application Path: C:Program Files (x86)TrivantisLectora PublisherLectora.exe
    Report Id: ff5a9610-1ee0-11e3-be93-b8763f708c38
    Faulting package full name:
    Faulting package-relative application ID:

    Description
    Faulting Application Path: C:Program Files (x86)TrivantisLectora PublisherLectora.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Lectora.exe
    Application Version: 4.0.0.0
    Application Timestamp: 51dea2ee
    Fault Module Name: StackHash_8a68
    Fault Module Version: 6.2.9200.16578
    Fault Module Timestamp: 515fac6e
    Exception Code: c0000374
    Exception Offset: PCH_EA_FROM_ntdll+0x0002DC34
    OS Version: 6.2.9200.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 8a68
    Additional Information 2: 8a6835f6d7e7688669eabbe1b5543b86
    Additional Information 3: 182c
    Additional Information 4: 182cc600b1a9a23cac2920b47d7a8aa9

    Extra information about the problem
    Bucket ID: e3e7e791965d36a795e688c59f0ff2ac (-486612758)

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:Program Files (x86)TrivantisLectora V11Lectora.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: Lectora.exe
    Application Version: 4.0.0.0
    Application Timestamp: 51dea2ee
    Hang Signature: 3a5c
    Hang Type: 0
    OS Version: 6.2.9200.2.0.0.768.101
    Locale ID: 1033
    Additional Hang Signature 1: 3a5cfd4a90b99b18bed88c9e37b95beb
    Additional Hang Signature 2: 6a86
    Additional Hang Signature 3: 6a8617d512ea489e26ecfc663a6cb229
    Additional Hang Signature 4: 3a5c
    Additional Hang Signature 5: 3a5cfd4a90b99b18bed88c9e37b95beb
    Additional Hang Signature 6: 6a86
    Additional Hang Signature 7: 6a8617d512ea489e26ecfc663a6cb229

    Extra information about the problem
    Bucket ID: 1441576f50ef7944c8b68f0579a3161a (50)

    #288098 Score: 0
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    Dede
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    @Dede

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    #288099 Score: 0
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    Dede
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    @Dede

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