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  • #314790 Score: 0
    Profile photo of Justin Ball
    Justin Ball
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    @8ball

    Using the default option of inserting of a .mp4 video that is encoded with H.264 and AAC some users are reporting the message “The video you are trying to watch cannot be viewed from this website.”

    The videos were encoded using adobes media encoder. Anyone have similar experience or issue?

    #314797 Score: 0
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    Dana Musser
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    @danam

    We have had some issues also. My Media guy and I went around the horn over the types of files I could use. He thinks you are going to have to mess with the encoder settings. Lectora uses the old extension mp4 while Apple uses m4v. We solved this by just literally changing the extension. Crazy, right! Obviously, we are using Apple software. I am not sure about Adobe. Hopefully, someone else will have more info for you.

    #315849 Score: 0
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    Jennifer Valley
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    @jvalley4735

    Are either of you able to share the course files where this issue persists? The development team would like to take a look. You can submit a support ticket at support@trivantis.com or I can forward the files if you email me at Jennifer.valley@trivantis.com. If the file is to large I suggest reducing it down to only the page in question or using WeTranfer to send the files.

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