Explore the community Forums Lectora Online Lectora Online Questions & Answers PPT Repository error + Captcha error on support ticket

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  • #440677 Score: 0
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    Jonathan Orchin
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    @jorchin.3930

    I am getting the repository error when trying to import a PPT as a new title or importing PPT into an existing title. I see all the posts saying to submit a support ticket, but it appears there may be an issue there as well. It wont let me submit my ticket because there is an issue/error with the captcha feature on the form. See attached screenshot. I have tried both the PPT import and submit ticket on both safari and chrome.

    Please help!

    Thank you.

    #440680 Score: 0
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    Jonathan Orchin
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    @jorchin.3930

    I am now also getting the repository error when trying to check in changes.

    #441140 Score: 0
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    Joe Wieloch
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    @wheels

    Sorry about the reCaptcha on the support portal, that was fixed shortly after you experienced it.

    If you receive issues on save or check in please submit a support ticket (now that you can).

    – Joe

    #441241 Score: 0
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    Jonathan Orchin
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    @jorchin.3930

    @wheels All good! The issue sorted itself out within 24hrs.

    #441249 Score: 0
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    Joe Wieloch
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    @wheels

    Ok, thanks for letting me know!

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