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  • #443216 Score: 0
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    Therese Michael
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    @tmichael9734

    Hi Everyone,

    I hope you’re all safe and healthy.

    I’m trying to publish my course on Review Link, but I’m receiving this message ” The connection with the server was reset” and then I cannot upload the course.  Do you have any idea how to resolve this?

    Thank you,

    #443240 Score: 0
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    Jim Jones
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    @jjones5058

    Hi Therese!

    Lets see if I can help.  A few questions first:

    • How large is this course?
    • Have you published this course before without error?
    • Can you publish any other courses?

    Thanks!

    #443243 Score: 0
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    Therese Michael
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    @tmichael9734

    Thank you Jim.  Here are my answers:

    1- about 32,711 kb

    2- Yes, I published it without errors.  It was published fine on SCORM and HTML

    3- Yes, the ReviewLink worked fine with other courses.

    Thanks for any tip.

     

     

    #443247 Score: 0
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    Jim Jones
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    @jjones5058

    Thanks for your answers.

    Typically, you can receive the ‘connection with the server was reset’ message if

    • you are publishing a large course
    • there is an issue with your network or internet connection.
    • there is an issue with the course contents that would be problematic on the server

    Since your course is small, I suspect there may be an issue with your network or internet connection.

    Or, it could be with the course itself.  Is there any way for you to send me a copy of the course? If so, export the course as a Zip or LO package and send me the .zip or .pkg file.  My email address is jim.jones@trivantis.com

    #443275 Score: 0
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    Therese Michael
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    @tmichael9734

    Thanks Jim.  Unfortunately, I’m not allowed to share my training.  If you kindly guide me to some of the clues that I can look for, I maybe able to resolve it.

    Many thanks,

    #443298 Score: 0
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    @jjones5058

    No problem.

    I would first look at the course name and page names.  Remove/replace quotes of any kind.

     

    #443341 Score: 0
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    Therese Michael
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    @tmichael9734

    Thank you Jim.  It is resolved.  I found that I had quotes in the title, and when I removed them, it uploaded to ReviewLink.

    Many thanks,

    #443439 Score: 0
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    @jjones5058

    Your welcome.

    Glad I could help!

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