Explore the community Forums ReviewLink ReviewLink Questions & Answers Reviewer Initial Login Info

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #299564 Score: 0
    Profile photo of Elizabeth Dalton
    Elizabeth Dalton
    Member
    beginner
    intermediate
    friend finder
    advanced
    profile
    picture perfect
    Group Member
    contributor
    wise owl
    entry
    2 pts
    @edalton8468

    It seems when I add a reviewer to ReviewLink, I’m finding many are not getting an initial email that includes a password. My reviewers are noting they can use the “forgot password” link on the log in page and this works, but it’s a little aggravating as they have not received an initial password.

    It seems reviewers get this info when added as reviewers when I’m initially publishing to ReviewLink, this lack of email notification is when a new reviewer is added when the course is already published and I add them while I’m logged into ReviewLink.

    #299574 Score: 0
    Profile photo of Ryan Swigert
    Ryan Swigert
    Member
    verified member
    4 pts
    @ryanswigert

    Hi Elizabeth!

    Sorry that your Reviewers are not receiving the email with the password. Do you know if the email is being sent to a Junk/Spam Folder, or if they are not receiving the email at all? I’ll check with our Support team to see if they have any suggestions.

    Thanks!

    #299602 Score: 0
    Profile photo of Elizabeth Dalton
    Elizabeth Dalton
    Member
    beginner
    intermediate
    friend finder
    advanced
    profile
    picture perfect
    Group Member
    contributor
    wise owl
    entry
    2 pts
    @edalton8468

    They appear to not be receiving any email – no one has found a message in Spam, thanks

    #299647 Score: 0
    Profile photo of Trivantis Support
    Trivantis Support
    Moderator
    friend finder
    intermediate
    advanced
    contributor
    junior moderator
    Trivantis Support
    verified member
    profile
    wise owl
    curious george
    19 pts
    @Support

    Reviewers will only receive an email with their password if it is the very first time they’ve been invited as a Reviewer and have never had a ReviewLink account before. Most customers who report this issue didn’t realize they already had an account from some months or years prior. Using the Forgot Password link is the easiest way to reset the password.

    #300408 Score: 0
    Profile photo of Elizabeth Dalton
    Elizabeth Dalton
    Member
    beginner
    intermediate
    friend finder
    advanced
    profile
    picture perfect
    Group Member
    contributor
    wise owl
    entry
    2 pts
    @edalton8468

    Yes, and all of the new reviewers that I entered from the Lectora side when publishing received a message. When I’ve added a reviewer when logged into ReviewLink, it does not appear an email was sent.

    I have asked reviewers to simply use the “Forgot Password” link, thanks.

    #300640 Score: 0
    Profile photo of Trivantis Support
    Trivantis Support
    Moderator
    friend finder
    intermediate
    advanced
    contributor
    junior moderator
    Trivantis Support
    verified member
    profile
    wise owl
    curious george
    19 pts
    @Support

    When adding reviewers from ReviewLink when you’re logged in, are you adding them under the My Reviewers tab or Reviewers button on individual titles under the My Published Content tab?

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.