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  • #369921 Score: 0
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    László Pauer
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    @lpauer7193

    Hi,

    I have sent an invitation to one of our clients 6 days ago. Yesterday evening he wrote to me that he can’t log in. I checked and his account was no longer on the site, nor the account of one of his colleagues. However, another colleague of him posted a comment 2 days after he got the invitation, and his account was still there.

    Is there a time limit for a reviewer to log in for the first time after getting the first invitation? Or if not, what else could have been the problem?

    Thanks!

    #369942 Score: 0
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    clammers
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    @clammers

    We were experiencing  a similar problem: an account was created for a user and if it was not logged into, it went away. Sometimes within 48 hours, other times it can sit there for a week and nothing happens. It seems arbitrary as to how/when accounts get removed. There is definitely a correlation between when an account not being initially logged into and being deleted, but I can’t say what it is.

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