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  • #432235 Score: 0
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    Carol Dawson
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    @hplrsmom

    Hi! I have tried twice to download 18.2.1 and both times received an error that it couldn’t be downloaded. The file it created is Inspire_Install_v18.2.1.exe.uz6h5by.partial.

    #432237 Score: 0
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    tea
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    @tea

    Hi Carol, can you make sure you have enough space for the download?  Can you also use a wired connection if you’re wireless?  We’re not seeing this issue with the downloading

    #432240 Score: 0
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    Carol Dawson
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    @hplrsmom

    Thanks for the suggestion; it was apparently a folder limitation. Deleting the last two Lectora updates gave me space. The Text to Speech dropdown boxes are still not populated. Bummer.

    #432243 Score: 0
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    Carol Dawson
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    @hplrsmom

    Hi Joe. I downloaded 18.2.1 and the TTS dropdowns are still unpopulated. Have you isolated what is causing the issue for some and not for others?

    #432245 Score: 0
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    tea
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    Hi Carol, in a previous post it was mentioned that closing and reopening Lectora cleared unpopulated dropdown.  Can you try this and let us know if it clears your issue?  This may help us in determining what is going on, we have not been able to recreate this here so far.

    #432247 Score: 0
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    Carol Dawson
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    @hplrsmom

    Hi! I had done that previously, without success. I just closed and relaunched Lectora and the dropdowns still do no work.

    #432253 Score: 0
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    OK, thanks for the update. I’ll let Joe and the other developers know, hopefully we can get something figured out.

    #432256 Score: 0
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    tea
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    Hi Carol, I brought this up at our status meeting. One of our other testers was seeing this and noticed he was getting a js error. He traced that down to his time being off on on his PC. Once he set his time zone and system time to the correct time it was ok for him.

    Can you check your time and time zone, let us know if that resolves the issue?

    #432261 Score: 0
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    Carol Dawson
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    Hi! I just checked and they are correct.

    #432276 Score: 0
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    Hi Carol, is your PC set to sync with an internet time server?  The only way we’ve been able to get the empty drop downs is with the time off, but I’m not sure how much it needs to be off. I reset my time slightly and had the error, but I typically run with sync to time.windows.com.  Can you check that one last thing, then I’ll update dev and see what me may try next

    #432292 Score: 0
    Profile photo of Carol Dawson
    Carol Dawson
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    @hplrsmom

    I’m looking at my Date & Time settings. “Set time automatically” is on and grayed out so I can’t change it. I can’t tell what they’re using as the standard.

    #432294 Score: 0
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    @tea

    Carol, I just talked with dev again, and they suggest you contact support and get a ticket. Support may be able to help troubleshoot this better with you. Sorry we couldn’t resolve it over the forum

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