Explore the community Forums Lectora Lectora Questions & Answers When requesting assistance – Please Read

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  • #396974 Score: 2
    Profile photo of Darrel Somoza
    Darrel Somoza
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    curious george
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    @Klaatu

    When requesting assistance it would be of great help to the forum members if you include a sample of the lesson giving you an issue. If you cannot redact sensitive information from the sample please create a separate one. Most of us are quite busy and a lot of the time we need a sample to work off of. We do not have the time to re-create issues to help troubleshoot. When providing the sample, please make sure you include the .awt authoring file and any external files that we will need to see what you are seeing.

    Additionally, include the version of Lectora you are working with as well as the type of output (web, scorm, etc.) you plan on publishing to. If your issue seems to be broswer related, include the type of browser and version.

    All of these will help us help you. Anyone, if I left something important out, please chime in.

    Thanks.

    This post has received 2 votes up.
    #396978 Score: 1
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    Jason Dalrymple
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    @JasonADal

    Also, make sure to upload the sample as a .zip file using the Export to Zip (if using Inspire – I can’t speak to the method used for other products).

    This post has received 1 vote up.
    #397006 Score: 0
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    Jennifer Valley
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    @jvalley4735

    Thanks for bringing this back to everyone’s attention.  Here’s an article about our best practices when posting in the forums for reference https://community.trivantis.com/knowledge-base/5-trivantis-community-connect-forum-best-practices/

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