How to Contact Support

Trivantis Support can be reached through our online form:

Please have your Lectora version number and license key available. Instructions to find your version and license key are here: How to Find Your License Key.

Whether you leave a voicemail, email, or use our online form, all support requests are automatically entered as a support case in our system.

Support hours are 7:00 am to 7:00 pm Eastern Time, Monday through Friday for all Lectora Support issues and non-critical CourseMill LMS support issues. We will respond within at least 24 hours of your inquiry for all Lectora support issues and non-critical CourseMill LMS support issues. Any inquiries received after 5:00 pm on Friday will be responded to on the next business day.

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  1. Arpita Datta


    We are developing a course in Lectora 12 and publishing the course with Offline option for a standalone/CD version. We double-click the LectoraViewer.exe file to launch the course from our local machine, visit a few pages and exit from the course. On relaunch it does not show the bookmark pop-up to navigate to the last visited page.

    Please help us on how we can have the bookmarking feature in the standalone/CD version of the course.


  2. Profile photo of Lea Thompson
    Lea Thompson

    No the Bookmarking option is only available when you Publish out to AICC/SCORM/xAPI. You could create your own bookmark feature using custom variables to keep track of the last visited page and use that instead. But the automatic feature is not available when publishing to Offline.

  3. Sarah Bezanson

    Considering options for authoring tools and looking at Lectora. Downloaded the free trial today to test, but on launch, it says the free trial has ended and the product must be purchased. This was on first launch on the same day of download. I have no way to review it as an option to consider. Can you please assist?

    1. Profile photo of Jennifer Valley
      Jennifer Valley

      I’ve asked the development team to reset the trial associated to your email. This should give you access. If nothing happens by the end of the day please contact to escalate your issue.

  4. Diane

    Hello –

    Is Trivantis still supporting Lectora Version 12?

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