Trivantis Support can be reached through our online form: http://lectora.com/contact-support/.
Please have your Lectora version number and license key available. Instructions to find your version and license key are here: How to Find Your License Key.
Whether you leave a voicemail, email, or use our online form, all support requests are automatically entered as a support case in our system.
Support hours are 7:00 am to 7:00 pm Eastern Time, Monday through Friday for all Lectora Support issues and non-critical CourseMill LMS support issues. We will respond within at least 24 hours of your inquiry for all Lectora support issues and non-critical CourseMill LMS support issues. Any inquiries received after 5:00 pm on Friday will be responded to on the next business day.