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  • #423501 Score: 2
    Profile photo of sheryl coggins
    sheryl coggins
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    @scoggins3221

    When editing the Closed Caption files with non A-z characters in an text editor, be sure to save the files in Unicode / UTF-8 format.

    Microsoft Notepad uses ANSI by default.  When saving the first time, there is a format selector labeled ‘Encoding:’ next to the Save button.  Select Unicode, then Save.

    Other text editors offer the similar options, such as Notepad++ menu item Encoding offers several choices.

     

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    #421295 Score: 1
    Profile photo of sheryl coggins
    sheryl coggins
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    @scoggins3221

    SOLUTION

    The Trivantis team had identified this as an issue with Chrome browser and submitted a bug report.
    https://bugs.chromium.org/p/chromium/issues/detail?id=941501

    Chrome reports that this issue is resolved in Chrome version 73 and suggests checking for updates here: chrome://settings/help

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    #448035 Score: 1
    Profile photo of sheryl coggins
    sheryl coggins
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    @scoggins3221

    @jorchin.3930 – Thanks for the info, I have added ‘Split Out’ to the report.   Watch our release notes to see when this has been addressed.  When in Lectora Online, at the Dashboard, click on What’s New to view release notes.  I have added a note to update this post as well.

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sheryl coggins

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@scoggins3221

active 3 days ago