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    Profile photo of sheryl coggins
    sheryl coggins
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    When editing the Closed Caption files with non A-z characters in an text editor, be sure to save the files in Unicode / UTF-8 format.

    Microsoft Notepad uses ANSI by default.  When saving the first time, there is a format selector labeled ‘Encoding:’ next to the Save button.  Select Unicode, then Save.

    Other text editors offer the similar options, such as Notepad++ menu item Encoding offers several choices.

     

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    #421295 Score: 1
    Profile photo of sheryl coggins
    sheryl coggins
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    @scoggins3221

    SOLUTION

    The Trivantis team had identified this as an issue with Chrome browser and submitted a bug report.
    https://bugs.chromium.org/p/chromium/issues/detail?id=941501

    Chrome reports that this issue is resolved in Chrome version 73 and suggests checking for updates here: chrome://settings/help

    This post has received 1 vote up.
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sheryl coggins

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@scoggins3221

active 1 month ago